Many leaders take great care to separate their personal qualities from their professional identity. Diana Jones, an executive coach for 30-years, argues that this is unwise. In fact, 'soft' skills - empathy, compassion, and authentic communication - are derived from personal experience, and are both powerful and essential to enhancing executive presence, influencing others and achieving results. Through compelling stories and examples taken directly from Jones's coaching sessions with experienced leaders, readers will learn how to make enduring behavioural changes that will produce better business results and create alignment among disparate groups using empathy and leadership language.